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How do we achieve enchantment with a product or service? 1. Achieve Likeability – make a Duchenne smile (crinkling around the eyes). Accept others. Default to “yes”. 2. Achieve Trustworthiness – Trust others first. Be trusting in order to be trusted. Be a baker, not an eater (not a zero-sum game.) Find something to agree … Continue reading
Let the buyer TRUST you. (To buy is to trust.) Establish trust through honesty and credibility early with the buyer. Let the buyer TALK 90% of the time. (It is remarkable how many sales people fail at this!) Switch from TELL mode to ASK mode. Keep asking questions until the buyer is tired of talking… … Continue reading
1. There’s always time. Time is priorities. You never run out of time. If you didn’t finish something by the time it was due, it’s because you didn’t consider it urgent or enjoyable enough to prioritize ahead of whatever else you were doing. 2. Days always fill up faster than you’d expect. Build in some buffer time. As … Continue reading
The purpose of mindfulness is to wake us up. It’s designed to reconnect us with our intrinsic ingenuity and our indestructible, innate excellence. The Buddhist world that modern mindfulness practices emerged from is explicit about this: human beings are wired for excellence. It maintains six ways – known in Buddhist Sanskrit as paramitas – that we are … Continue reading
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